How to get in touch and what happens next

I understand reaching out for help can be a challenge so wanted to explain in detail how the initial contact with myself generally works. I hope you find it helpful.

You are welcome to contact me via email, telephone or text and you can give me as much or as little information as you would like. 

This means you can simply ask me what my fees are, and if I have availability or you can give me a little detail about the reasons you are reaching out. 

If I am unable to answer your phone call, I will do my best to respond to you on the day you contact me. I appreciate you need to know I have received your message and I understand you need a speedy response. 

I will respond to you in the way you have contacted me, therefore I will respond to a text with a text or a phone call with a phone call. 

I’m always happy to have a complimentary 15 minute introductory phone call with you, where I can explain my services in a little more detail and if you’re comfortable you can tell me a little bit about what is happening for you and what you would like assistance with.

If you contact me, there is no obligation for you to start any treatment with me and I will not make you false promises regarding treatment outcomes nor will I ask you to commit to any course of treatment.

My initial contact with you will be me giving you information upon which you can base decisions regarding what is right for you. In our initial contact, I will not ask you to book an appointment with me unless you are certain you would like to. 

I prefer to give you space and time to think about what we have discussed, and I encourage you to speak with other therapists so you have as much information as you need to decide who you would like to work with. 

Please feel free to call, text or email me again if, in your decision-making process, you need more information from me. That is no problem at all.

I believe that healing can only take place within the context of a safe relationship and it is my responsibility to provide that relationship to you.

My advice is that if you are feeling unheard, coerced, judged or shamed in therapy then you should either stop working with your therapist or, if you are comfortable, raise the matter with your therapist. Their response will inform your decision to leave or stay working with them.

As you know, it is your right to stop therapy at any time and it is important to keep this in mind at all times.